What you’ll take on:

As a Lifeguard and Customer Service Officer, you’ll supervise all patrons in the pool to ensure a safe and enjoyable environment. You’ll be responsible for providing a high level of quality service at reception and over the telephone. You’ll also be part of various daily activities involved in the day-to-day customer service operations.

This is a casual position, with varied, seasonal hours during the Orbost Outdoor Pool’s opening season. For the 2025/26 season the pool will be open from 1 November 2025 to 16 March 2026.

We’re looking for someone who can:

Deliver friendly, helpful customer service and handle conflicts with patrons in a calm and respectful way.

Maintain a neat and professional appearance while on duty.

Understanding and use of point-of-sale systems with knowledge of club membership processes.

Work well as part of a team, follow policies and procedures and support a positive workplace environment.

You must have the following qualifications/licenses

• Employee Working with Children Check,
• First Aid and CPR
• Current Pool Lifeguard certificate

Applicants must be at least 16 years old and legally able to work in Australia.

Why you’ll love working at the Orbost Outdoor Pool:

• Fun and supportive working environment.
• Discounted membership to our recreation facilities
• Great opportunities for training and professional development
• Flexible hours (mornings, days, evenings and weekend shifts)
• Work-life balance close to beaches, mountains, parks and lakes
• Access to the Employee Assistance Program and Social Club

To Apply, please submit

1. A cover letter outlining why you want to be a Lifeguard/Customer Service Officer and what you would bring to the role.
2. A current resume which includes your personal details, education, qualifications and work experience

Applications close at 11:59pm on 13 October 2025

Questions? For a confidential discussion about the position or to learn more, please contact Matt Tyter, Aquatic Operations Team Leader or Grace Prior, Customer Experience Team Leader on (03) 5155 3333

For further information on the role, or to apply, please visit the applicable Careers page on the East Gippsland Shire Council website.